Create a New User Account

Welcome to Riffyn Nexus! This article teaches you how to sign up for a new Nexus account.

Account benefits

With your new Nexus account, you will be able to:

• View all public processes on your organization's instance of Riffyn Nexus.

• Access shared content from other users.

• Access the full Nexus knowledge base in Riffyn Help Center.

Sign up methods

There are two ways to signup for a new Riffyn Nexus account. Your organization's Nexus policy determines which signup method you can use.

1. Admin request — Most companies require their designated Nexus Admin to create new user accounts. Contact your company's Nexus Admin to request a new user account. If you do not know who the designated Riffyn Admin is at your company, email us at support@riffyn.com. 

2. Self-register — If your organization allows anyone with a company email address to register for a Nexus account, then self-register for a new Nexus account.

Request a new account from Admin

To request a new user account from your Nexus Admin:

1. Send a request to your Nexus Admin.
2. If your Nexus Admin grants your request, you will receive an email from Riffyn Nexus with account activation instructions.
3. From the welcome email, click Activate Account.
4. On the account activation page, create and confirm your new password and account recovery questions. 

Results

• After you set up your new account, the browser redirects you back to your Riffyn Nexus environment.

Self-register a new account

To create your new account, follow these steps. 

1. Go to the URL your company uses to access Riffyn Nexus.

   Customer account type	Nexus homepage URL
   Multitenant customers	If your organization has an account on the multi-tenant cloud instance of Nexus, go to https://app.riffyn.com.
   VPC customers	If your organization has a Virtual Private Cloud (VPC) instance of Nexus, go to https://www.VPC.riffyn.com.
   Don't know your account type?	If you do not know your organization's account type, contact support@riffyn.com.

2. Click Create an Account at the bottom of the sign-in form.

   

3. Complete the form with the requested information. Do not use your email address for your username.

   

4. Click Register.

5. Check your email for account activation instructions.

Activate account

You will receive a welcome email with activation instructions. To finish the registration process:

• 1. Click Activate Account in the email.
  2. Enter your new password.
  3. Choose your recovery question.

Result

• After you set up your new account, the browser redirects you back to your Riffyn Nexus environment.